Shipping and returns
Where goods ship from, how lithium batteries travel, what to do if something arrives damaged and how returns work.
Draft for review. This page will be checked by the client and by legal counsel before the site goes live. ●
Where we ship from
| Origin | Typical for | Transit time |
|---|---|---|
| Germany warehouse ● | Balcony kits, panels, microinverters, Power Box to EU addresses | 3–5 working days ● |
| United Kingdom warehouse ● | Same range to UK addresses | 3–5 working days ● |
| China (Shenzhen) | Pallet and container orders, OEM orders, string inverters | Sea 30–45 days, rail 20–28 days, air 7–10 days ● |
If the warehouse stock is short for your quantity we tell you before the order is confirmed, not after.
Delivery terms and duties
- EXW / FOB Shenzhen: you arrange freight and import.
- DAP: we deliver to your address; import duties and VAT are paid by you on arrival.
- From the EU or UK warehouse: goods are already imported; the invoice shows local VAT where applicable. ●
Lithium batteries
Power Box batteries and portable inverter boxes are Class 9 dangerous goods (UN3480 / UN3481). Every shipment travels with the UN38.3 test summary and the MSDS. Air freight of batteries is restricted; we quote sea or rail by default.
Damaged or missing on arrival
- Note it on the delivery slipWrite the visible damage on the carrier's document before you sign.
- PhotographCarton, label, the damaged part and the serial number.
- Tell us within 7 daysSend the photos and the order number to lidreamtec@163.com. ●
- We replace or creditWe ship the replacement or credit the amount, and handle the claim with the carrier.
Returns
- Defective on arrival: replacement at our cost, including return freight.
- Ordered by mistake: unopened standard products can be returned within 30 days after we confirm the return in writing; freight is paid by the buyer. OEM and custom products cannot be returned. ●
- Consumers in the EU and UK keep their statutory right of withdrawal.
- Never send goods back without a return number (RMA). Batteries need dangerous-goods packaging; we send you the instructions.
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