Warranty
How long each product is covered, what the warranty includes and how to make a claim. XUSION handles every claim; you do not have to contact the manufacturer yourself.
Sample for design review: this content will be checked by the client before the site goes live. ●
Warranty periods
| Product | Warranty | Source |
|---|---|---|
| Power Box LS-L1024 / LS-L2048 | 5 years | Datasheet |
| Microinverters LS-400 … LS-2000M | 10 years | Datasheet |
| Smart Solar Hub LS-H1600 | 5 years ● | To be confirmed |
| Solar panels (foldable and flexible) | 2 years product ● | To be confirmed |
| Portable Inverter Box LS-IB1200 / IB2500 | 2 years ● | To be confirmed |
| Inverters and microinverters | The manufacturer's warranty terms for your region | Manufacturer warranty policy |
The period starts on the delivery date shown on the invoice.
What is covered
Defects in material and workmanship under normal use: a unit that stops working, does not reach its rated output, or a battery whose capacity falls below the value guaranteed in the datasheet.
Damage from transport after delivery, installation contrary to the manual, water ingress through opened enclosures, lightning and grid surges, modification, or removal of the serial number.
Repair, replacement with the same or an equivalent model, or credit of the current value. The choice is ours and we tell you which one before anything is shipped.
How to make a claim
- Write to usSend the order number, the serial number, a description of the fault and photos or an app screenshot to lidreamtec@163.com.
- Remote checkWe reply within one working day and go through wiring, firmware and settings with you. Many faults are solved here. ●
- Return numberIf the unit is defective you receive an RMA number and packing instructions. Batteries travel as dangerous goods.
- ReplacementFor units inside the warranty we pay freight both ways. ●
Statutory rights against the seller are not limited by this warranty.
Have a serial number ready?
Start a warranty requestLast updated: